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Warranties

Duson® orthopedic mattresses are certified by the international quality standard ISO 9001-2008.

This allows us to provide our customers with up to 60 months of warranty for all mattresses.

The warranty includes:

  • Elimination of production defects by the way of renovation, performing repair works.
  • Replacement of individual parts of the mattress, if the defect cannot be eliminated.
  • The guarantee applies to mattress metal material, their premature weakening, on the outer fabric, if they are the fault of the manufacturer.
  • Warranty service is not the base of return, replacement or refusal of the product by the buyer.
  • It is the defect elimination of the product by the way of repair or product replacement in case of impossibility of repair.

The warranty refers to:

  • If the transfer was made by the manufacturer.
  • If the mattress was used for its intended purpose and in accordance with the rules of operation rules that are attached
  • In case of problems or production defects within the warranty period
  • The warranty starts to work from the moment of delivery of the product and is given for a period of 1 to 5 years
  • OPERA series mattresses are valid for 8-15 years.
  • Warranty service covers those products, which have no mechanical damage and don’t contain traces of self-repair or structural change of the product.

 The warranty is valid if the mattress is used following the enclosed exploitation rules. Click here to see the rules.

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